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J. Margus Klaar,Markko Karu: How to Have Your Cake and Eat it too : A Short Introduction to Service Design

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According to Forrester Research, "the tools and principles of service design should be common practice in the board room within 10 years". The vast majority of managers surveyed consider customer experience as the most important battle ground for competitive advantage. The process of designing services is very specific to each individual business. However, discovering what people actually want and value, is a universal process. This process of discovery is the subject of this book. Service design, by organizing business from the customer's perspective, can help save considerable amounts of money in marketing while at the same time building a stronger brand. Hence the title: You Can Have Your Cake and Eat It Too . There are only a handful of books about service design on the market. One of the leading titles is BIS Publishers' This is Service Design Thinking. But these books are either quite academic or they cover the subject in an all encompassing way and are therefore more suited for the service design practitioner than for the general business reader. You Can Have Your Cake and Eat It Too is written in the spirit of the 80-minute MBA. The perfect book for all business readers who are looking for an accessible introduction to the topic: short, concrete with tangible benefits clearly defined. The primary market is marketing people in larger organizations and senior executives in small and medium businesses. The secondary market are designers and people in advertising. Service design offers a method to be more valuable to clients and to reach higher up in client organizations.

A fascinating work of popular philosophy and history that both enlightens and entertains, Stephen Cave s "Immortality "investigates whether it just might be possible to live forever and whether we should want to. But it also makes a powerful argument, which is that it s our very "preoccupation "with defying mortality that drives civilization. Peter Jefferson presented The Shipping Forecast for over 40 years, and his familiar voice continues to be heard reading quotations on BBC Radio 4's Quote...Unquote. This book is both an affectionate memoir and a history of the science and BBC programming behind the The Trustee's Legal Companion free epub forecast. Peter explains how it came out, who collects all the information and what it's like to read this bulletin. Even though the information in the forecast is now readily available in many formats, The Shipping Forecast is something of a 'must listen' for fans gathered over the decades. For reasons not quite understood, it has become a much-loved part of the British cultural landscape with an avid following of listerners find its poetry is the perfect cure for insomnia. This book is perfect for those fans.

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Alun Withey: Physick and the Family : Health, Medicine and Care in Wales, 1600-1750

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Physick and the family offers new insights into the early modern sickness experience, through a study of the medical history of Wales. Newly available in paperback, this first ever monograph of early modern Welsh medicine utilises a large body of newly discovered source material. Using numerous approaches and methodologies, it makes a significant contribution to debates in medical history, including economies of knowledge, domestic medicine and care, material culture and the rural medical marketplace. Drawing on sources from probates to parish records, diaries to domestic remedy collections, Withey offers new directions for recovering the often obscure medical worldview of the 'ordinary' person. This innovative study will appeal to anyone interested in the social history of the early modern period. Its multi-disciplinary approach will appeal to a broad spectrum of academics and scholars, and will enhance a range of courses and modules both in medical history and in social history more widely. -- .

African shamanism teaches that nature is magical, and magic is natural. After being rescued from a life-threatening encounter with lions in the Timbavati game region by a sangoma known as the 'Lion Queen', Linda Tucker embarks on a journey into the mysteries of the most sacred animal on the African continent: the legendary White Lion. It is a mystical journey into the knowledge and ceremonies of Old Africa, in which humans and lions are able to cross the species barrier - in accordance with the most guarded secrets of Ancient Physick and the Family : Health, Medicine and Care in Wales, 1600-1750 download ebook Egypt and humankind's greatest riddle, the sphinx. It is also a real living journey. Scientists in our day have established that humankind's most significant evolutionary leap occurred as a result of our ancestors' interaction with great cats. The White Lion is a generic rarity of Panthera leo, and occurred in one region only on earth: Timbavati. Today White Lions form the centre of the notorious 'canned' trophy hunting industry - hand reared captive lions, shot in enclosures for gross money. By contrast, shamans believe that killing a lion-sun god is the ultimate sacrilege.

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Ashraf Khan: Microsoft IIS 10.0 Cookbook

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Over 60 recipes to install, configure, and manage your IIS 10.0 About This Book * Provide a secure, easy-to-manage extensible platform for hosting your websites * Leverage IIS 10.0 in order to deploy web site in seconds * Integrate Windows and Nano Server 2016 and automate it with PowerShell * Recipes to Manage and monitor your IIS 10.0 Who This Book Is For If you are an administrator or web developer with a basic (or no) knowledge of Microsoft IIS and want to set up your own web server, then this is the book for you. What You Will Learn * Integrate IIS 10.0 on Windows server 2016 * Host multiple websites and Wildcard Host on IIS 10.0 * Deploy and administrate IIS 10.0 on Nano Server. * IIS administration with Powershell. * Manage and troubleshoot IIS 10.0 In Detail This book will start with customizing your IIS 10 to various platforms/OS and tune it according to your business requirements. Moving on, we will focus on the functionalities of core fundamentals and perform practical scenarios in order to maximize the use of a reliable web server. Going further we will be covering topics like IIS 10 architecture, IIS modules,hosting web server platforms, virtual directories along with web site deployment, ports, enhanced security. We will also cover new features of IIS 10 like integration with Windows Server 2016 and Nano Server, HTTP/2, PowerShell 5 cmdlets etc . Towards the end, we will cover troubleshooting & diagnostic techniques of IIS 10. By the end of this book you will be well versed with maximizing the reliability of your webserver and will have immense knowledge in using IIS 10 effectively Style and approach A set of exciting recipes on using Microsoft IIS 10.0 effectively..

in shape of chickadee. Lying still in snow, not iron-willed, like railroad tracks, willing not to meet until heaven, but here and there treading slubby kissing stops, our tracks wobble across the snow their long scratch. Fascinating compendium of facts, folklore, superstitions, myths, and anecdotes about trees and the forest. Describes forest customs, temples and sacred groves, mythical forest creatures, famous trees, unusual trees, tree worship, fossil trees, Yule logs, and much more. "If Microsoft IIS 10.0 Cookbook ebook pdf you have a feeling for the mystery and enchantment of the woods, you will want to own this book." -- "Outlook." Search deep within to discover your true self. At times, the companions themselves become the main characters, and we read about their dramatic mystical sessions with Rabbi Shim'on or their adventures on the road, for example, an encounter with a cantankerous old donkey driver who turns out to be a master of wisdom in disguise. Ultimately, the plot of the Zohar focuses on the ten sefirot, the various stages of God's inner life, aspects of divine personality, both feminine and masculine. By penetrating the literal surface of the Torah, the mystical commentators transform the biblical narrative into a biography of God. The entire Torah is read as one continuous divine name, expressing divine being. Even a seemingly insignificant verse can reveal the inner dynamics of the sefirot-how God feels, responds and acts, how She and He (the divine feminine and masculine) relate intimately with each other and with the world.

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Philip Kerr: A Man Without Breath: Bernie Gunther Mystery 9

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Berlin, March 1943. The mood in Germany is bleak after their stunning defeat at Stalingrad. Private Investigator Bernie Gunther is at work in the German War Crimes Bureau - weary, cynical but well aware of the value of truth in a world where that's now a rarity. When human remains are found deep in the Katyn Forest, Bernie is sent to investigate. Rumour has it that this mass grave is full of Polish officers murdered by the Russians. For Josef Goebbels, proof of Russian involvement is sure to destroy the Western Alliance, giving Germany a chance to reverse its devastating losses. But supposing the truth is far more damaging to the German cause? It's Bernie Gunther's job to give Goebbels what he needs. But when there's nothing left for Gunther to lose, the compulsion to speak the truth becomes ever stronger...

He could get her killed. - Engaging narrative nonfiction written at a very accessible reading level What ensues is a fiery affair that breaks all the rules of mating heat and will eventually endanger his mate with the very rules designed to protect the Breeds for she s possibly been working against them " Ruthless al Qaeda leader Abu Qasim has escaped from the grasp of the Americans and is plotting his next move. International commanders aim to destroy Qasim and his inner circle before he can strike again. But after the mysterious death of a high-ranking official, it soon becomes clear that there's a leak within the ranks of the Westerners and that Qasim has turned the tables on his rivals. Now he's the one targeting them and his aim is to kill.Admiral Jake Grafton dispatches special agent Tommy Carmellini to infiltrate the terrorist plot. He tracks the gorgeous and seductive Marisa Petrou, a Frenchwoman who may be Qasim's daughter and who may or may not wish him dead. Who is behind the assassinations of the wealthy and powerful Western A Man Without Breath: Bernie Gunther Mystery 9 free epub vigilante team? Will Qasim slip the noose once again? As the stakes grow higher, and top brass face greater risk than ever before, it's up to Carmellini to put a stop to a master of terror before he unleashes even more death across the globe."

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Quintin Jardine: Murmuring the Judges: A Bob Skinner Mystery

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Bob Skinner faces a complex case of murder and organised crime in this absorbing crime thriller. In Edinburgh's old Parliament House, an armed robbery trial is about to take a macabre turn. While the lawyers tussle over the evidence, the judge suddenly collapses in agony - the victim of an apparent heart attack. For Deputy Chief Constable Bob Skinner, with his life finally back on track after the near-collapse of his marriage, this is the last thing he needs. But as the wave of brutal robberies continues, it emerges that Lord Archergait's death may have been murder - and he's not the only judge whose life is in danger. With a gang of ruthless killers still at large, it's down to Skinner to piece together a puzzle of sinister complexity.

The sensational "New York Times" bestselling in-depth look at Lance Armstrong s doping scandal, the phenomenal business success built on the back of fraud, and the greatest conspiracy in the history of sports. Now with a new afterword. Spolit, feckless Temple Drake, the daughter of a judge, runs away from school with an unsuitable man. Abandoned by him with a gang of moonshiners, Temple falls into the clutches of the psychotic Popeye, one of the most grotesque characters of Faulkner's imagination. A compelling, shocking tale of perverted justice in the Deep South, "Sanctuary" is also a moving plea for courage in the darkest of circumstances. Luke Stevens understands crisis. While serving in Iraq, his wife dumped him for his best friendwith whom Luke shares his medical practice. Seaview Key seems like the Murmuring the Judges: A Bob Skinner Mystery free ebook perfect place to hide out for a while. The last thing he expects is to fall in lovewith his old hometown and with Hannah.

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Jane Yolen,Mark Teague: How Do Dinosaurs Love Their Dogs?

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Dogs are a dinosaur's best friend! Anyone who loves dogs will be highly entertained when America's favorite little dinosaurs learn how to take care of their muddy pups and handsome hounds. From bathing and feeding to walking and tossing balls, riotous fun ensues as youngsters learn patience and gentleness while sharing time with their beloved pets. From the bestselling duo, Yolen and Teague, this is the perfect gift for little dinosaurs (or big ones!) who cherish their dog or will soon have a furry new best friend in the house.

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Jeanne DuPrau,Wendy Dillon: The City of Ember

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The city of Ember was built as a last refuge for the human race. Two hundred years later, the great lamps that light the city are beginning to flicker. When Lina finds part of an ancient message, she s sure it holds a secret that will save the city. She and her friend Doon must decipher the message before the lights go out on Ember forever! This stunning debut novel offers refreshingly clear writing and fascinating, original characters."

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Robert Louis Stevenson: A Child's Garden of Verses

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Scottish novelist, poet and essayist Robert Louis Stevenson dedicated "A Child's Garden of Verses" to Alison Cunningham, the nurse of his early childhood years in Edinburgh--a time whose essence he strove to recapture in the sixty-four poems of this long-treasured collection. Here, in "The Land of Counterpane" and "The Land of Nod, " and in such delightful lyrics as "My Bed Is a Boat, " "Autumn Fires" and "Windy Nights, " are rhymes and images children and their parents have cherished together since "A Child's Garden of Verses" was first published in 1885.Alternately humorous and whimsical, grave and fearful, courageous and determined, the poems touchingly voice the many moods and currents of a child's imaginings. All sixty-four poems are reprinted in this edition in large, easy-to-read type. New illustrations by Thea Kliros capture the magical spirit of this beloved classic of children's literature.

Friends can make or break the life of a tween girl. That's why bestselling author Dannah Gresh, popular speaker and creator of the Secret Keeper Girl events, and youth educator Suzy Weibel have developed this resource that A Child's Garden of Verses free epub targets the hearts of tween girls as they grow in and pursue friendships. A Girl's Guide to Best Friends and Mean Girls springs from the life and example of Jesus, a tween girl's true BFF. It helps her explore questions such as Who should I choose for friends? How can I keep my friends? How can my parents help me? What do I do about jealousy and hurts in my friendships? How can I be Jesus' friend, and how do I introduce others to him? Christian moms and dads will be delighted with the biblical grounding and godly guidance that will help protect their daughters in friendships and help them understand what friendship really is.

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Arnhem: Myth and Reality: Airborne Warfare, Air Power and the Failure of Operation Market Garden
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Sarah Flower: Halogen Cooking for Two

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Author of the bestselling Everyday Halogen Oven Cookbook. Halogen ovens are perfect when cooking for two as they are so much cheaper to use than a conventional oven. Once you have mastered the basics, this machine will change the way you work in your kitchen. When cooking for two, you no longer have to waste energy heating a conventional oven. You can create amazing dishes with the minimum of fuss, washing up and waste. Nutritionist Sarah Flower, author of best-selling The Everyday Halogen Oven Cookbook and Perfect Baking with your Halogen Oven, is passionate about the benefits of the Halogen Oven. In this book she demonstrates its practicalities and gives you recipes for delicious meals that are up to 40% quicker than with conventional ovens. As with all of Sarah's recipe books, she strives to create wholesome recipes that are simple to follow, easy to prepare and good for you. For more recipes and tips for your halogen oven, join our online community at www.everydayhalogen.com Contents: Contents; Introduction; 1. Using Your Halogen Oven; 2. Snacks; 3. Meat; 4. Fish; 5. Vegetarian; 6. Desserts; Index.

* National Book Foundation's '5 Under 35' Selection. Take a walk with the Ghosts of Christmas Past, Present, Halogen Cooking for Two ebook pdf and Yet to Come in Little Master Dickens' A Christmas Carol: A BabyLit(R) Colors Primer. See old Jacob Marley shaking silver chains, gold stars shining around the Ghost of Christmas Past, and a red scarf keeping Tiny Tim warm. This bright retelling of a Christmas classic will scare any "bah, humbug" feelings away. Jennifer is the author of 5 books: Lion House Weddings, Baby Showers, Wedding Showers, Packing Up a Picnic (co-authored with Rick Walton), and The Night Before Christmas in Idaho. Jennifer Adams is a self-acknowledged Janeite and bibliophile. She works as a writer and is a member of the Jane Austen Society of North America. Remarkably Jane is her seventh book. Alison Oliver runs Sugar design studio. Alison's design portfolio includes everything from logos to packaging and product design for clients such as Chronicle Books, Citibabes, and Aerie, as well as Gibbs Smith. She lives in New York.

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Art Markman Phd: Smart Change: Five Tools to Create New and Sustainable Habits in Yourself and Others

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An insightful guide that shows how habits of behavior are formed, and how we can transform bad habits into positive behaviors in ourselves and others. Smart Change explores the psychological mechanisms that form and maintain habits in individuals and groups and offers real, accessible and actionable advice for changing habits. In an engaging narrative, Markman covers a wide range of habits, from individual behaviors like eating better and exercising regularly to work-related behaviors such as learning effectively and influencing customers purchases. He proposes that there are five effective tools to help individuals change behavior and to help people influence the habits of the people around them: 1. Tame the Go system: Identify the triggers of habits, replace old behaviors with new ones and generate specific plans to deal with obstacles. 2. Harness the Stop system: Learn to deal with stress and other factors that hinder the development of new and positive habits. 3. Optimize your goals. Determine the course of behavior change and how to successfully incorporate those changes for the long term. 4. Manage your environment: Change your surroundings to dramatically reduce poor behavior and habits. 5. Engage your Neighbors: To affect other people s behavior, understand the shared culture that creates a mutual dependency, and allows neighbors and colleagues to have a profound positive influence on the behavior of other members of their community."

Mummies in the Morning Anyone can practise candle magic and Richard Webster shows you how to get started. Learn how to perform rituals, spells, and divinations to gain luck, love, prosperity, protection, healing, and happiness. Also included are tips for which kinds of candles to use, candle maintenance and preparation, best times for magic, and how to make your own candles. Felix, the resourceful feline that survived an epic journey trapped in a shipping container from the Middle East to Britain Scarlett, the brave mother that went into Health, Wealth & Happiness: Has the Prosperity Gospel Overshadowed the Gospel of Christ? download PDF a burning building five times to rescue her kittens Oscar, the care-home cat that predicts when residents are about to pass on and comforts them in their final hours. How much do you really know about the abilities of domestic cats? Whether they're using up one of their nine lives to make a lucky escape or demonstrating unusual talents, cats are full of surprises. From loyal moggies to courageous life-saving kitty heroes and extraordinary survivors, Wonder Cats contains heart-warming and moving tales that demonstrate the astonishing powers of remarkable felines.

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